Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") apply to all services provided by HR Haus ABN [Insert ABN] ("we", "us", "our") to clients ("you", "your"). By engaging our services, visiting our website [Insert URL], or using any of our resources, you agree to these Terms. If you do not agree, you must not use our services.

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2. Scope of Services

We provide HR consultancy services to small and medium-sized businesses across Australia. This may include but is not limited to:

• Recruitment advisory and support

• Performance management guidance

• Employment contracts and policy templates

• Workplace relations advice

• HR projects and compliance support

A detailed scope of services will be outlined in your individual service proposal or project agreement.

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3. Service Engagement & Fees

• Services are billed either as a fixed-fee package, monthly retainer, or hourly/project rate as agreed in writing.

• Invoices must be paid within 14 days unless otherwise agreed.

• Late payments may incur an admin fee and/or result in a pause or termination of services.

• We reserve the right to increase our rates with reasonable notice.

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4. Cancellations & Refunds

• If you cancel a service after confirmation, you may still be liable for partial or full payment depending on the work already completed.

• We do not offer refunds for change of mind.

• For digital products (e.g., templates or toolkits), all sales are final due to the nature of downloadable content.

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5. Client Responsibilities

You agree to:

• Provide accurate, timely, and complete information to allow us to perform our services

• Make yourself or your representative available for meetings or approvals when required

• Comply with any relevant laws in relation to your own workplace obligations

We are not responsible for delays or outcomes caused by inaccurate or incomplete information you provide.

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6. Confidentiality

Both parties agree to keep each other's confidential information private. We will not disclose your information unless legally required or with your consent.

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7. Intellectual Property

Unless otherwise agreed:

• All templates, tools, and documents we provide remain our intellectual property and are licensed for internal business use only.

• You may not sell, distribute, or share them outside your organisation.

• Bespoke documents created for you under a project agreement may be owned by you upon full payment.

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8. Disclaimer & Limitation of Liability

Our services are provided in good faith based on our expertise and current legislation. However:

• We do not provide legal advice unless explicitly stated. We may recommend engaging an employment lawyer where appropriate.

• We are not liable for indirect or consequential loss, loss of profits, or any issue arising from your misuse or misinterpretation of our services.

• To the maximum extent permitted by law, our total liability is limited to the fees paid by you for the specific service.

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9. Legal Compliance

You are responsible for complying with all applicable workplace laws, awards, and regulations. We will provide guidance and resources based on best practice and Fair Work standards, but final compliance remains your responsibility unless we are formally engaged to manage that aspect.

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10. Termination

Either party may terminate an engagement with 14 days’ written notice. In the case of misconduct, breach of these terms, or non-payment, we may terminate services immediately.

Upon termination, all unpaid fees become due, and you must cease using our IP unless otherwise agreed.

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11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the relevant courts of NSW.

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12. Contact Us

If you have any questions about these Terms or our services, please contact:

HR Haus

Email: [Insert Email]
Website: [Insert URL]